Plink Logo
Marketing Services       CEM  bullet    Training    bullet   Knowledge  bullet    Clients  bullet   Ventures  bullet   Consult  
A brand is an experience

Creating great customer experiences is the only way to grow consistently in this highly competitive and cluttered market. We assist organizations create delightful customer experiences by developing and implementing strategies that keep customer at the center of every key business decision. By working to align departmental silos - marketing, finance, operations, human resources, training, communications and more — around the customer experience, Plink helps organizations become truly “customer-centric.”

And to ensure these efforts result in a meaningful business impact, we help create a systematic approach for monitoring, measuring and managing customer experience initiatives over time. Our consultants assess the experiences customers really have at the point of interaction through innovative quality assurance, mystery shopping, brand compliance, inspection and audit programs. We then provide the diagnostics and action plan for reducing and eliminating any operational deficiencies and gaps to consistently deliver positive customer experiences.